Refunds, shipping & policies

How orders work

Every blend is mixed to order. You send a request, we email you a quote with the items, price, and shipping or pickup details, and you pay through a secure Stripe invoice or payment link. Your order is confirmed once payment goes through. Quotes are valid for the time stated on them.

Cancellations

• Before we start mixing: cancel for a full refund. Just contact us as soon as you can.
• After mixing has started: your blend is made to your specifications and can't be resold, so we can't cancel it. Contact us anyway, and we'll do what we can, such as adjusting the delivery date.
• If we have to cancel (for example, an ingredient is unavailable), we'll let you know right away and refund you in full.

Refunds & returns

Because every order is custom-mixed living soil, we don't accept returns for change of mind once it's mixed. We stand behind every bag, though:

• Damaged, wrong, or missing items: contact us within 7 days of delivery or pickup with your name, order details, and a photo if possible. We'll replace the item or refund it, whichever you prefer. You don't need to send anything back unless we ask you to, and if we do, we'll pay the return shipping.
• Lost packages: if tracking shows no delivery after 10 business days, contact us and we'll work with the carrier, then reship or refund your order.
• Unopened amendments (rock dusts, inoculants, biochar, and similar) can be returned within 14 days of delivery for a refund of the item price. Contact us first. Return shipping is paid by you unless the item was wrong or damaged.

How refunds are paid: refunds go back to your original payment method through Stripe. We issue them within 5 business days of approval, and your bank may take another 5–10 business days to post them.

Shipping & pickup

• Where we ship: the contiguous United States (the lower 48 states).
• Cost: shipping is quoted per order based on weight and destination, and it's included in your quote.
• Timing: most orders are mixed and shipped within 7 business days of payment. Larger batches can take longer, and we'll give you an estimate with your quote. We'll email you tracking when it ships.
• Local pickup: free local pickup is available by arrangement. We'll share the pickup spot with your quote and email you when your order is ready.

Legal & shipping restrictions

We sell only within the United States and don't export. Some states and federal agricultural rules limit moving soil, compost, or plant material into certain areas, such as quarantine zones. If your address falls under one of these rules, we'll let you know before you pay and either adjust the blend or decline the order.

Our products are soil amendments and growing media for gardening. They aren't food or medicine and aren't for consumption. Keep them away from children and pets, and wear a dust mask and gloves when handling dry minerals or amendments. Results depend on your conditions and practices, so we can't guarantee specific yields.

Billing questions & disputes

If something looks wrong with a charge, please contact us first. Most issues are fixed within a day or two. We'll answer within 2 business days and work with you on a fair fix, including a refund where this policy allows. You can still dispute a charge with your card issuer, and if you do, we'll give them your order details, quote, and delivery records.

Promotions

We don't currently run promotions or discount codes. If we do, the terms will be posted with the offer, including the dates it runs and any limits.

Contact

For questions, cancellations, or problems with an order, email us at hello@notill.garden or use our contact form. We answer within 2 business days.

notill.garden · Maine, USA · hello@notill.garden